Privacy Policy Sportsbet Malaysia – Transparent & Responsible Data Protection

This Privacy Policy is issued by Sportsbet Online Malaysia Sdn Bhd ("Sportsbet", "we", "our") and describes how we collect, use, store, disclose, and protect your personal information when you use our platform, website, and mobile application Sportsbet.

This policy applies to all current and prospective users of the platform Sportsbet in Malaysia, covering all services we offer – from Live Casino, baccarat, Sports Betting (Malaysia Super League, EPL, badminton), e-sports, slots, and lottery to all customer support interactions.

We understand that your trust is our most valuable asset. That is why Sportsbet follows a "privacy by design" principle – meaning data protection is built into the core of how our platform is developed, not added as an afterthought.

This policy is written in Bahasa Malaysia to ensure all our users can clearly understand their rights and protections. Should there be any conflict between another language version and this Bahasa Malaysia version, the Bahasa Malaysia version shall take precedence.

Sportsbet only collect personal data that is strictly necessary to provide and improve our services. The data we collect falls into several categories:

We never collect sensitive information such as health data, political views, religious beliefs, or biometric information unless required for a specific identity verification purpose and with your explicit consent.

Sportsbet collects your personal data through several channels, and we want you to have a clear understanding of each:

• Account Registration: When you register a Sportsbet account, you provide basic information such as your name, email, and date of birth directly
• Identity Verification (KYC): During the KYC process, you will be asked to upload an identity document such as a copy of your MyKad or passport for age and identity verification
• Financial Transactions: When you make a deposit or withdrawal using Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, or FPX (Maybank2u, CIMB Clicks), your transaction details are recorded in our systems
• Platform Usage: Automatically through cookies, server logs, and tracking technologies when you browse or use the platform Sportsbet
• Customer Support: When you contact us via live chat, email, or other support channels
• Promotions & Surveys: When you participate in contests, promotions, or surveys we run
• Licensed Third Parties: From licensed KYC providers, payment processors, and anti-money laundering (AML) information providers that work with Sportsbet

Sportsbet uses your personal data solely for the following purposes, and nothing beyond that. Each purpose has a valid legal basis under Malaysia's PDPA:

• Account Management: Creating, managing, and maintaining your betting account on the Sportsbet platform
• Payment Processing: Processing deposits and withdrawals in Malaysian Ringgit (MYR) via your chosen local payment methods
• Identity Verification: Complying with KYC, AML (anti-money laundering), and applicable Malaysian legal requirements
• Fraud Prevention: Detecting and preventing fraudulent activity, duplicate accounts, and system abuse
• Customer Support: Providing you with effective technical assistance and issue resolution
• Service Communications: Sending important notifications related to your account, security, and service updates
• Platform Improvement: Analysing usage patterns to improve the user experience on the Sportsbet platform
• Responsible Gambling: Monitoring betting patterns to identify responsible gaming support needs
• Targeted Marketing (with consent): Sending relevant promotional information and bonus offers – only where you have given your consent

If Sportsbet needs to use your data for any purpose not listed above, we will seek your consent before doing so.

Sportsbet does not sell your personal data. However, in the following limited circumstances, we may share your data with certain parties:

• Service Providers: Companies that help us operate the platform – such as payment processors (eWallet and FPX), secure server hosting providers, internationally licensed game software providers, and analytics service providers – all of whom are bound by strict confidentiality agreements
• Legal Requirements: When required by Malaysian law, court order, or a valid request from a competent authority
• Protection of Interests: In situations where disclosure is necessary to protect the legitimate interests of Sportsbet, our users, or the public from unlawful activity
• Business Transfer: In the event of a merger, acquisition, or asset transfer, your data may be transferred to the successor entity – with the same privacy protections maintained

All third parties working with Sportsbet are required to sign data processing agreements that bind them to data protection standards equivalent to or higher than our own.

Sportsbet invests seriously in data security infrastructure to ensure your personal information is always protected. Our security measures include:

• 256-bit SSL Encryption: All communications between your device and Sportsbet's servers are encrypted to the highest security standards
• Encryption of Stored Data: Sensitive data stored in our database is encrypted using AES-256
• Two-Factor Authentication (2FA): Available on all accounts as an added layer of protection
• 24/7 Monitoring: Automated monitoring systems that detect and flag suspicious activity around the clock
• Internal Access Controls: Only trained and authorised Sportsbet staff may access user data, and only to the extent required for their role
• Regular Security Audits: Penetration testing and independent security audits are conducted on a regular basis
• Secure Data Centres: Your data is stored in licensed data centres that comply with international security standards

While no system can guarantee 100% security, Sportsbet takes all reasonable and industry-best-practice steps to protect your data from unauthorised access, loss, or destruction.

In the unlikely event of a data breach that could affect your rights and freedoms, Sportsbet committed to notifying you within 72 hours after we become aware of the breach, in accordance with Malaysian legal requirements.

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and Sportsbet's own policies, you have the following rights regarding your personal data:

To exercise any of the above rights, you may:

• Log in to your Sportsbet account and go to the "Privacy Settings" section
• Reach our support team via 24/7 live chat
• Send a written request to support@sportsbet-jit.net

Sportsbet will respond to your request within 30 business days. In complex cases, this period may be extended with prior notice to you.

Platform Sportsbet uses cookies and similar tracking technologies to enhance your experience. Below are the types of cookies we use:

You can manage your cookie settings through your web browser settings or via the cookie control panel on the website Sportsbet. Please note that disabling essential cookies may affect the functionality of the platform.

Sportsbet takes our responsibility to protect minors seriously. Our platform is strictly for users aged 18 and above only, without exception.

We do not knowingly collect, store, or process personal data from individuals under the age of 18. Strict age verification is enforced during registration and KYC to ensure this.

Should we discover that personal data from a child has been collected without our knowledge, we will immediately take the following steps:

• Immediate account closure
• Deleting all such child data from our systems
• Returning any remaining balance (where applicable)
• Reporting cases to the relevant authorities where required

If you suspect that a minor has registered or is using the platform Sportsbet, please contact us immediately at support@sportsbet-jit.net.

Sportsbet reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new technologies, evolving Malaysian legal requirements, or other operational reasons.

When we make material changes to this Privacy Policy, we will:

• Updating the "Last updated" date at the top of this document
• Displaying a clear notice on the platform's homepage Sportsbet
• Sending notification emails to all registered members about important changes
• Providing a minimum of 14 days for you to review changes before they take effect

Continued use of the platform Sportsbet after any changes to the Privacy Policy take effect will be considered your acceptance of the updated policy. If you do not agree with the changes, please close your account before the effective date.

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way Sportsbet handle your personal data, please contact us through the following channels:

• Live Chat: Available 24/7 on the Sportsbet platform – the fastest way to get a response
• Privacy Email: support@sportsbet-jit.net – for more formal written requests, please include "Privacy Inquiry" in the email subject line
• FAQs: Visit the page FAQ us for answers to common privacy questions

Privacy team Sportsbet will respond to all written enquiries within 5 business days. For formal complaints, we are committed to resolving them within 30 business days.

We welcome your feedback on this Privacy Policy, as it helps us continually improve our data protection practices for all Malaysian users on the Sportsbet platform.